For help with your account, subscription, exercises, privacy, or anything else, email [email protected].
When reporting a technical issue, include your device model, iOS version, Neckly app version, and a brief description of what happened. Do not send passwords or payment card details.
Subscription
Manage or cancel App Store subscriptions from your Apple ID subscription settings. Cancelling stops future renewals; access continues until the end of the current billing period.
Account deletion
Use the account deletion option in Neckly's Settings. You can also email us for help with a data request.
Important
Neckly is a general wellness app and does not diagnose or treat medical conditions. Stop exercising and consult a healthcare professional if you experience severe, persistent, or worsening symptoms.
More information: Privacy Policy · Terms of Service